Privacy Policy

Introduction

At Mosaiq AI ("Mosaiq", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. As a leading AI consulting firm specializing in business automation and intelligent solutions, we understand the importance of data privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mosaiq.ai) or use our AI consulting and automation services.

Information We Collect

We collect information from you in various ways when you interact with our website and services:

Personal Information You Provide

• Name and contact information (email address, phone number) when you inquire about our AI solutions
• Company information, job title, and business automation needs
• Information you provide in consultation forms, project requirements, or business correspondence
• Payment and billing information for our consulting services (processed securely through third-party providers)

Information Collected Automatically

• IP address and location data
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the collected information for various purposes related to our AI consulting and automation services:

• To provide AI consulting services, develop automation solutions, and deliver our business intelligence tools
• To communicate about project updates, deliverables, and changes to our AI solutions
• To provide technical support and consulting guidance throughout your AI transformation journey
• To analyze business requirements and improve our AI methodologies and service offerings
• To monitor the performance and effectiveness of implemented AI solutions
• To ensure security, prevent fraud, and maintain the integrity of our AI systems and services

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited situations:

• With trusted technology partners (cloud providers, analytics tools, CRM systems) who help us deliver our AI consulting services
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, property, or safety of Mosaiq, our clients, or others
• With your explicit consent or when you direct us to share information (e.g., with your internal teams during project implementation)

Data Security

We implement industry-standard security measures to protect your personal and business information, including encryption in transit and at rest, secure access controls, and regular security audits. Our AI development follows secure coding practices and we maintain strict access controls on client project data. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide our AI consulting services and comply with legal obligations. Project-related data is typically retained for the duration of our engagement plus a reasonable period thereafter for support purposes. Marketing and communication data is retained until you opt out. We follow industry best practices for secure data deletion when retention periods expire.

Your Rights

Depending on your location and applicable data protection laws (such as GDPR or CCPA), you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information in certain circumstances
• Right to restrict processing: Request that we limit how we use your information
• Right to data portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please email us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on mosaiq.ai and to understand how our AI solutions are being utilized. Cookies are small data files stored on your device.

• Essential cookies: Required for secure authentication and basic website functionality
• Analytics cookies: Help us understand visitor behavior and improve our AI consulting content (we use PostHog and Sentry)
• Performance cookies: Monitor website performance and optimize the delivery of our case studies and resources

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality, particularly in our interactive AI demos and chat features.

Third-Party Services

Our website may contain links to third-party services, including AI technology partners, cloud platforms, and industry resources. While we carefully select our partners, we have no control over their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our site. Our use of third-party AI models (such as OpenAI) in delivering consulting services is governed by strict confidentiality agreements.

Children's Privacy

Mosaiq AI provides business-to-business consulting services and our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes.