
From Data Noise to an 'Autonomous' Service Desk
Challenge:
Leaders knew their service desk felt slow and expensive, but they did not know which issues drained time, cash and goodwill.
Solution:
Four-week diagnostic sprint that transformed ticket data into actionable insights, followed by a value-backed roadmap.
Results:
Identified 40% of desk hours spent on automatable tasks, uncovered multi-million revenue gap, and created a self-funding roadmap.