Expertise 01
AI customer service that resolves, not deflects.
Most customer enquiries are questions you have answered before. We automate them across chat, email, forms and phone, so your team can spend their time where people make the difference.
Expertise 01
Most customer enquiries are questions you have answered before. We automate them across chat, email, forms and phone, so your team can spend their time where people make the difference.
Customer service is full of questions that repeat: opening hours, order status, membership changes, invoices, bookings. They are easy for an AI to answer well, and expensive for people to answer one by one. Automating them shortens response times from hours to seconds and frees your team for the conversations that matter.
A chatbot that only answers from a FAQ page soon hits a wall. We connect the AI to your CRM and backend systems, so it can look up an order, update a membership, register a case or book a time. When a person is needed, the conversation goes to your team with the full context.
We deliver customer service automation on KonversAI, the AI customer service platform we built for Scandinavian companies and organisations. It handles chat, email, contact forms and phone in one interface, and connects to systems like Dynamics, Zendesk, TOPdesk, Pureservice and Lime.
It depends on how repetitive your enquiries are. We map your enquiry types first, so you know the realistic share that can be automated before you commit.
No. The AI sits in front of the systems you already use, such as Dynamics, Zendesk, TOPdesk, Pureservice or Lime, and hands over to your team with full context when a person is needed.
Chat, email, contact forms and phone, in one place. Each channel uses the same knowledge and the same integrations, so answers are consistent.
KonversAI runs on Microsoft Azure in Norwegian data centres and is built for GDPR. We set up data processing agreements as part of every project.
A first version can usually go live within weeks, not months. We start with the enquiry types that give the most effect and expand from there.
Contact
Tell us where the work piles up. We will tell you honestly whether AI can help, and what it would take.